What should I do if I cannot find my package at the desired drop-off location?Updated 6 months ago

We're sorry you haven't been able to locate your shipment at the desired location so far. We recommend first contacting all possible persons who may have taken the package.

Please note the following regarding desired drop-off locations:

If you grant our shipping carriers a drop-off permission, MoleQlar is liable until delivery to the desired drop-off location. If the shipment disappears from this location, we unfortunately cannot use the carriers' package insurance. For this reason, choose a possible desired drop-off location with great care. Your desired drop-off location should be freely accessible to the carrier, but at the same time secure, so that strangers cannot simply take your shipment.