MOLEQLAR

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You can view the status of your order in your user account under My Orders. After your shipment has been sent out, you will receive a shipping confirmation email. This contains the information for tracking your shipment.

Where is my order currently located?

Orders

Deliveries

When can I expect my refund?

How can I exchange a product?

How can I return a product?

General

Returns

Why is my discount not working?

Why was I charged twice?

Why won’t my order go through?

Why can't I complete my order?

How do I log out?

Why can't I log into my customer account anymore?

Technical Problems

Can I get my next order shipping now?

How do I add products to my existing subscription?

When can I expect my recurring shipments?

How do I create my subscription?

How do I cancel my subscription?

How do I manage my subscription?

Subscriptions

I have trouble swallowing capsules. Can I open the capsules?

Are your products suitable for children?

What dosage is best suited for me?

When/How should I best take my dietary supplements?

How should I best store my dietary supplements?

What time of day is best to take dietary supplements?

Can I take my dietary supplements in combination?

Why is my desired product currently unavailable?

How long do my dietary supplements last?

Does MOLEQLAR manufacture in a facility free from allergens?

Safety/Allergens

NMN is 99% pure, what are the other components?

How is NMN produced?

How stable is Uthever NMN?

How do I measure the amount of NMN?

How should I store NMN?

NMN (Nicotinamide Mononucleotide)

Products

Why is my shipping so expensive?

I only received part of my order. When do I receive the rest?

Do you ship internationally?

How do I know if my order is lost in transit?

How do I report an issue with my order?

Can I combine multiple separately placed orders?

How long does it take to ship my order?

Will I receive a notification as soon as my order is shipped?

What should I do if I cannot find my package at the desired drop-off location?

How do I change, cancel or update my order?

When will my card be charged?

Where can I find the invoice for my order?

How can I modify my order?

Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from Klarna

Why didn't I receive an order confirmation?

Where can I find my store credit?

How can I refer friends?

Where is my order currently located?Updated 6 months ago