How can I return a product?Updated 4 months ago

You don't want to keep the ordered product after all or bought the wrong item or quantity? These things happen! You have a 30-day return period with us. Within this time, you can return the unopened items without giving reasons for a refund or exchange to the following address:

For orders from Germany:
MoleQlar GmbH c/o WeShip Fulfillment
Geretsrieder Strasse 28
84478 Waldkraiburg
Germany

For orders outside of Germany (international):
MoleQlar GmbH
Frikusweg 10
8141 Premstätten
Austria

Important: Please make sure to return the goods insured (package with tracking number, not as a parcel), as the parcel service cannot be held liable for the value of the goods in case of loss.

Important: Please include a note with your order number with the return so our warehouse colleagues can allocate the goods.

The return is at your own expense and will not be covered by MoleQlar.

Please contact us in advance via our contact form so we can process your return without delay upon arrival!

After receiving and processing your return, we will of course refund you the purchase price. This may take up to 14 days. Please note that we only accept unopened goods for return.