MOLEQLAR

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Our dietary supplements should generally be stored in a cool, dry place and not exposed to direct sunlight or heat. You can find additional storage instructions (if available) on the product labels and on the product pages in our online shop.

How should I best store my dietary supplements?

Products

General

When can I expect my refund?

How can I exchange a product?

How can I return a product?

Returns

Why is my discount not working?

Why was I charged twice?

Why won’t my order go through?

Why can't I complete my order?

How do I log out?

Why can't I log into my customer account anymore?

Technical Problems

Can I get my next order shipping now?

How do I add products to my existing subscription?

When can I expect my recurring shipments?

How do I create my subscription?

How do I cancel my subscription?

How do I manage my subscription?

Subscriptions

I have trouble swallowing capsules. Can I open the capsules?

Are your products suitable for children?

What dosage is best suited for me?

When/How should I best take my dietary supplements?

What time of day is best to take dietary supplements?

Can I take my dietary supplements in combination?

Why is my desired product currently unavailable?

How long do my dietary supplements last?

Does MOLEQLAR manufacture in a facility free from allergens?

Safety/Allergens

NMN is 99% pure, what are the other components?

How is NMN produced?

How stable is Uthever NMN?

How do I measure the amount of NMN?

How should I store NMN?

NMN (Nicotinamide Mononucleotide)

Why is my shipping so expensive?

I only received part of my order. When do I receive the rest?

Do you ship internationally?

How do I know if my order is lost in transit?

How do I report an issue with my order?

Can I combine multiple separately placed orders?

How long does it take to ship my order?

Will I receive a notification as soon as my order is shipped?

Where is my order currently located?

What should I do if I cannot find my package at the desired drop-off location?

Deliveries

How do I change, cancel or update my order?

When will my card be charged?

Where can I find the invoice for my order?

How can I modify my order?

Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from Klarna

Why didn't I receive an order confirmation?

Orders

Where can I find my store credit?

How can I refer friends?

How should I best store my dietary supplements?Updated 6 months ago