MOLEQLAR

<p id="isPasted">After a purchase, you may temporarily see multiple lines appearing as a duplicate charge from us&#x2014;sometimes in different amounts. Please don&apos;t worry, these pre-authorizations will generally fall off of your account within the following 72 hours.</p><p>If you notice that duplicate charge doesn&apos;t drop from your account in the next 72 hours, please don&apos;t hesitate to contact us. We&apos;re always here and happy to help.</p>

After a purchase, you may temporarily see multiple lines appearing as a duplicate charge from us—sometimes in different amounts. Please don't worry, these pre-authorizations will generally fall off of your account within the following 72 hours. If yo

Why was I charged twice?

Technical Problems

General

When can I expect my refund?

How can I exchange a product?

How can I return a product?

Returns

Why is my discount not working?

Why won’t my order go through?

Why can't I complete my order?

How do I log out?

Why can't I log into my customer account anymore?

Can I get my next order shipping now?

How do I add products to my existing subscription?

When can I expect my recurring shipments?

How do I create my subscription?

How do I cancel my subscription?

How do I manage my subscription?

Subscriptions

I have trouble swallowing capsules. Can I open the capsules?

Are your products suitable for children?

What dosage is best suited for me?

When/How should I best take my dietary supplements?

How should I best store my dietary supplements?

What time of day is best to take dietary supplements?

Can I take my dietary supplements in combination?

Why is my desired product currently unavailable?

How long do my dietary supplements last?

Does MOLEQLAR manufacture in a facility free from allergens?

Safety/Allergens

NMN is 99% pure, what are the other components?

How is NMN produced?

How stable is Uthever NMN?

How do I measure the amount of NMN?

How should I store NMN?

NMN (Nicotinamide Mononucleotide)

Products

Why is my shipping so expensive?

I only received part of my order. When do I receive the rest?

Do you ship internationally?

How do I know if my order is lost in transit?

How do I report an issue with my order?

Can I combine multiple separately placed orders?

How long does it take to ship my order?

Will I receive a notification as soon as my order is shipped?

Where is my order currently located?

What should I do if I cannot find my package at the desired drop-off location?

Deliveries

How do I change, cancel or update my order?

When will my card be charged?

Where can I find the invoice for my order?

How can I modify my order?

Invoice purchase via Klarna: I accidentally transferred to MoleQlar and received a payment request from Klarna

Why didn't I receive an order confirmation?

Orders

Where can I find my store credit?

How can I refer friends?

Why was I charged twice?Updated 6 months ago