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General

Why is my discount not working?

Unfortunately, our discount codes usually cannot be applied to products that are already discounted (e.g. value packs, bundles). Combining discounts (e.g. multiple discount codes in one order or discount codes in combination with gift cards) is also

Why was I charged twice?

After a purchase, you may temporarily see multiple lines appearing as a duplicate charge from us—sometimes in different amounts. Please don't worry, these pre-authorizations will generally fall off of your account within the following 72 hours. If yo

Why won’t my order go through?

Here are a number of reasons that may cause an order to not go through. If you find that you're having difficulty getting an order to process, we recommend trying the troubleshooting steps below. If you don't find success with any of the above steps,

Why can't I complete my order?

We would ask you to check the following points:. If it is still not possible to complete the order, please contact our staff.

How do I log out?

You'll find the logout button in your account. It is easiest to follow these steps:1. Click on the Account icon in the top right corner of the window next to the shopping cart. 2. Once you are on your account page simply click LOGOUT in the top middl

Why can't I log into my customer account anymore?

Have you already confirmed your customer account or email address? A confirmation email was automatically sent to you after creating the customer account. If you can't find this email, we ask that you also check your spam folder. Please make sure the